Job Description
Join Elite Support Solutions as a Customer Service Representative and enjoy the stability of weekly pay! We're hosting a hiring event for dynamic individuals who thrive in fast-paced environments. As a key member of our Miami team, you'll deliver exceptional service while advancing your career with competitive benefits and growth opportunities. Apply today for immediate consideration!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product inquiries, and service complaints
- Process orders and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with multilingual ability a plus
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced, high-stress situations
- Strong problem-solving and conflict resolution abilities