Job Description
Join our award-winning team in Philadelphia and become the voice of innovation! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while enjoying the security of weekly pay. This role offers growth opportunities, comprehensive benefits, and a collaborative environment where your contributions make a real impact.
As a cornerstone of our client success team, you'll handle inbound/outbound communications across multiple channels. We provide paid training, flexible scheduling options, and performance-based bonuses. Our commitment to work-life balance includes remote-friendly options and generous PTO.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce CRM
- Document interactions and identify opportunities for process improvement
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed productivity metrics while maintaining quality standards
- Participate in monthly training sessions to enhance product knowledge
- Support seasonal hiring events during peak periods
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce preferred) and MS Office
- Exceptional communication skills with empathy and patience
- Ability to multitask and adapt to changing priorities
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability including evenings and weekends
- Must pass background check and drug screening