Job Description
Join our award-winning team in Tampa! We're seeking dedicated Customer Service Representatives for immediate weekly pay opportunities. Enjoy a supportive environment with career growth potential, comprehensive benefits, and recognition for excellence. No nights or weekends!
Why Join Us?
- Weekly pay schedule
- Free health/dental/vision insurance
- Paid training and certifications
- Employee referral bonuses
- Modern downtown Tampa office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with billing/tech teams for complex resolutions
- Proactively identify process improvement opportunities
- Maintain 98% schedule adherence
Qualifications
- 1+ years customer service experience
- Proficient in Windows/Mac environments
- Typing speed: 40+ WPM
- Conflict resolution certification preferred
- Spanish fluency a plus
- Pass background/drug screening
- Ability to work 8am-5pm Mon-Fri
- Valid Florida ID