Job Description
We are seeking a passionate and detail-oriented Customer Service Representative to join our growing team in Wichita, KS. At Apex Support Services, we pride ourselves on delivering exceptional support to our clients, and we are looking for individuals who share our commitment to excellence.
In this role, you will serve as the face of our brand, ensuring our customers have a seamless experience from start to finish. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you.
Responsibilities
- Handle Inquiries: Receive and respond to customer inquiries via phone, email, and chat with professionalism and speed.
- Problem Resolution: Diagnose customer issues and provide effective solutions or escalate them to appropriate departments.
- Product Knowledge: Maintain a deep understanding of our products/services to provide accurate information.
- Record Keeping: Document all customer interactions and transactions accurately in our CRM system.
- Upselling: Identify opportunities to suggest additional products or services that meet customer needs.
- Team Collaboration: Work closely with the sales and technical teams to ensure a unified customer experience.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: 1+ years of experience in a customer service or call center environment.
- Skills: Strong verbal communication and active listening skills.
- Technical: Proficiency with CRM software and Microsoft Office Suite.
- Personality: Patient, empathetic, and able to remain calm under pressure.
- Availability: Ability to work flexible hours, including evenings and weekends.