Job Description
Join our award-winning customer support team as a Work From Home Customer Service Representative in Denver, CO! We're urgently hiring empathetic professionals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a flexible remote setup while making a real impact.
What You'll Love:
- 100% remote work with flexible scheduling
- Health/dental/vision insurance and 401k matching
- Paid training and career advancement opportunities
- Stipend for home office equipment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Maintain 95% customer satisfaction score
- Adhere to SLA targets for response and resolution times
- Participate in weekly performance improvement initiatives
Qualifications
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Zendesk/Salesforce tools
- Excellent verbal/written communication skills
- Quiet home office with reliable internet
- Ability to work flexible shifts (including evenings)
- High school diploma or equivalent required