Job Description
Join our award-winning customer service team at Columbus Connect Solutions! We're seeking dynamic individuals to deliver exceptional support during our high-demand weekend shifts. Enjoy a flexible schedule while making a real impact on customer satisfaction. Our modern downtown facility offers a collaborative environment with competitive benefits and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with CRM software
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts)