Job Description
Join our award-winning customer service team at Dallas Connect Solutions! We're seeking dedicated Weekend Shift Specialists to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture while serving as the first point of contact for our valued customers. This role offers weekend flexibility with weekday availability for training and team meetings. If you're passionate about problem-solving and thrive in dynamic environments, apply today to start your career in one of Dallas' most respected call centers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in weekend shift rotations (Sat/Sun 8am-6pm)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with CRM software and Microsoft Office
- Type 40+ WPM with strong attention to detail
- Ability to work flexible weekends and holidays
- Positive attitude under pressure
- Bilingual (Spanish) a plus