Job Description
Join Oakland Connect Solutions as a Weekend Customer Service Specialist and become the voice of innovation! We're seeking dynamic individuals to deliver exceptional support during our busiest weekend hours. Enjoy a competitive hourly rate, comprehensive training, and a supportive team environment while serving diverse Bay Area clients. This role offers flexible scheduling and opportunities for advancement within our growing tech services company.
Responsibilities
- Handle high-volume inbound/outbound calls for technical support and account inquiries
- Resolve customer issues with empathy and efficiency using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex technical problems
- Meet or exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in weekend team huddles for process improvement initiatives
- Adhere to PCI compliance standards for sensitive customer data
Qualifications
- 1+ years customer service experience in high-volume call center environment
- Weekend availability required (Saturday/Sunday, 8am-6pm shifts)
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Strong problem-solving skills with ability to navigate technical troubleshooting
- Excellent communication skills with clear articulation in English
- Ability to type 40+ WPM while maintaining call quality
- High school diploma or equivalent; college degree preferred