Job Description
Join our award-winning support team at TechFlow Solutions, where innovation meets customer obsession. We're seeking a dedicated Customer Support Specialist to become the voice of our brand in Philadelphia. As a pivotal member of our team, you'll resolve complex technical inquiries with empathy and precision while driving customer loyalty. Enjoy a modern workspace, comprehensive benefits package, and opportunities for growth in one of America's most vibrant tech hubs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Diagnose and resolve technical issues efficiently using ticketing systems
- Collaborate with engineering teams to escalate complex problems
- Document interactions and contribute to knowledge base improvements
- Identify upsell opportunities and cross-sell relevant solutions
- Monitor customer sentiment and provide feedback to product teams
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 2+ years of technical customer support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Experience with remote troubleshooting tools
- Ability to multitask in fast-paced environments
- Associate's degree or equivalent technical certification