Job Description
Join InnovateTech Solutions as a Customer Support Specialist and become the voice of our brand! We're seeking empathetic problem-solvers to deliver exceptional service to our growing client base. Enjoy a collaborative environment with competitive benefits and opportunities for career growth. If you thrive in fast-paced settings and love turning customer challenges into positive experiences, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Zendesk and maintain detailed case notes
- Collaborate with technical teams to resolve complex product issues
- Proactively identify process improvements to enhance customer experience
- Conduct follow-ups to ensure resolution and gather feedback
- Train new support agents on company protocols and product knowledge
- Meet daily/weekly performance metrics for response times and resolution
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM software (Salesforce, Zendesk, or HubSpot)
- Excellent written and verbal communication skills in English
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; bachelor's degree preferred
- Experience in SaaS or tech industry a plus
- Spanish fluency highly desirable for San Antonio market