Job Description
Join our award-winning customer support team at Apex Solutions Inc. and become the voice of our valued clients in El Paso! We're seeking a passionate Customer Support Specialist to deliver exceptional service experiences while resolving inquiries efficiently. This role offers growth opportunities, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product-related concerns using CRM software
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and training
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent; degree preferred
- Bilingual (English/Spanish) certification required