Job Description
Join our award-winning customer support team at InnovateTech Solutions, where we empower customers to achieve their goals through exceptional service. As a Customer Support Specialist, you'll be the frontline hero resolving inquiries with empathy and expertise. We offer competitive benefits, growth opportunities, and a dynamic work environment in Oklahoma City's thriving tech hub. If you're passionate about problem-solving and making a difference, this is your chance to shine!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues, billing inquiries, and product questions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Identify opportunities to improve customer experience
- Maintain product knowledge through continuous training
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1-2 years customer service or technical support experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Patience and empathy for customer needs
- Basic technical troubleshooting knowledge
- Availability to work occasional evenings/weekends