Job Description
Join our award-winning customer experience team at NexusTech Solutions, where your passion for helping others drives innovation. We're seeking a dedicated Customer Support Specialist to be the voice of our brand, resolving inquiries with empathy and expertise. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to impact thousands of daily users. Our Louisville hub offers hybrid work flexibility and a culture that celebrates problem-solvers.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software issues efficiently
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with engineering teams to escalate complex technical challenges
- Contribute to process improvements through customer feedback analysis
- Maintain deep product knowledge through continuous training modules
- Support customer retention initiatives through proactive engagement
Qualifications
- 2+ years in customer service or technical support role
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to diagnose technical issues using systematic troubleshooting
- Strong problem-solving abilities with a customer-first mindset
- Experience working in SaaS or technology industry
- High school diploma or equivalent; bachelor's degree preferred
- Availability to work flexible hours including weekends