Job Description
Join our dynamic team at ApexConnect Solutions as a Customer Support Specialist! We're seeking a passionate individual to deliver exceptional service to our growing client base in Fresno. As a key member of our customer experience team, you'll resolve inquiries efficiently while building lasting relationships. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements to enhance customer satisfaction
- Meet performance metrics for response time and resolution rate
Qualifications
- 1+ years of customer support experience in a tech environment
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to multitask in a fast-paced setting
- High school diploma or equivalent; associate's degree preferred
- Spanish bilingual skills a significant plus