Job Description
Join our dynamic team in Kansas City, MO as a Customer Support Specialist and become the voice of our brand! We're seeking passionate individuals to deliver exceptional service experiences that drive customer loyalty and retention. In this rewarding role, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with our valued clients. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Kansas City's thriving tech scene. If you're ready to make a difference and grow your career with a forward-thinking company, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Troubleshoot technical issues and escalate complex problems to engineering teams
- Document interactions and maintain detailed records in CRM system
- Collaborate with cross-functional teams to improve support processes
- Identify trends and provide feedback to enhance product offerings
- Contribute to knowledge base creation and training materials
Qualifications
- 1+ years of customer support experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and technical aptitude
- Ability to remain calm under pressure during escalated situations
- High school diploma or equivalent; bachelor's degree preferred