Job Description
Join our award-winning team at NexGen Solutions as a Customer Support Specialist! We're seeking a passionate problem-solver to deliver exceptional service to our growing client base. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in Tulsa's thriving tech sector.
As a key member of our support team, you'll resolve inquiries with empathy and efficiency while contributing to our mission of customer obsession. Our modern downtown office features collaborative spaces, wellness programs, and a culture that values work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions in CRM systems while maintaining 99% data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Identify process improvement opportunities to enhance customer experience
- Proactively conduct follow-ups to ensure satisfaction and retention
- Maintain expert knowledge of product features and service protocols
Qualifications
- 2+ years experience in customer support or related field
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment with empathy
- High school diploma or equivalent; bachelor's preferred
- Strong problem-solving abilities with attention to detail
- Availability to work flexible shifts including weekends