Job Description
Join InnovateTech Solutions as a Customer Support Specialist and become the hero of our clients' experience! We're seeking a tech-savvy and empathetic professional to deliver exceptional support in Wichita, KS. As a key member of our dynamic team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a culture that values your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Diagnose and troubleshoot technical issues across software/hardware platforms
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with engineering teams to escalate complex issues
- Conduct proactive follow-ups to ensure resolution satisfaction
- Contribute to knowledge base improvements and training materials
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Strong written and verbal communication abilities
- Experience with ticketing systems (Zendesk/Jira)
- High school diploma; associate degree preferred
- Ability to work rotating weekends and holidays