Job Description
Join our award-winning customer experience team at NexGen Tech Solutions, where innovation meets exceptional service. We're seeking passionate individuals to become the voice of our brand in sunny San Diego. Enjoy a collaborative culture, cutting-edge technology, and opportunities for career growth in a company that values your professional development.
As a Customer Support Specialist, you'll be the hero of our customers' day, resolving complex technical issues with empathy and expertise. We offer comprehensive benefits, flexible scheduling options, and a vibrant workspace with stunning harbor views. Ready to make a tangible impact while advancing your career in tech?
Responsibilities
- Deliver world-class customer support via phone, email, and live chat channels
- Diagnose and resolve technical issues for enterprise software clients
- Collaborate with engineering teams to escalate critical bugs and feature requests
- Maintain detailed customer interaction records in Salesforce CRM
- Develop and maintain internal knowledge base articles
- Contribute to process improvement initiatives
- Mentor new team members on best practices
Qualifications
- 2+ years experience in technical customer support or helpdesk roles
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Experience working with SaaS products or enterprise software
- Ability to remain calm under pressure during high-volume periods
- Spanish fluency highly valued
- Associate degree or equivalent technical certification