Job Description
Join our award-winning customer support team in Fort Worth! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement. Our modern downtown office offers flexible work options and a culture centered on innovation and employee growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions using Salesforce CRM while maintaining accuracy in case tracking
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify process improvements to enhance customer experience
- Maintain detailed knowledge base articles and training materials
- Support product launches by providing pre-launch customer education
- Meet monthly KPIs for response time and resolution efficiency
Qualifications
- 2+ years experience in technical customer support or B2B service roles
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional written and verbal communication skills with empathetic approach
- Ability to multitask across multiple communication channels simultaneously
- Strong problem-solving skills with analytical mindset
- High school diploma; Associate's degree in business or tech field preferred
- Experience in SaaS or software industry highly valued