Job Description
Join our award-winning customer support team in Columbus, OH! At TechSolutions Inc., we're revolutionizing digital experiences for Fortune 500 clients, and we need passionate problem-solvers like you to represent our brand. This hybrid role offers competitive compensation, comprehensive benefits, and clear career growth paths in a collaborative, fast-paced environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Document cases in Salesforce while maintaining accurate call logs and ticket histories
- Collaborate with engineering teams to escalate technical issues and track resolutions
- Develop deep product expertise to deliver exceptional service across SaaS platforms
- Contribute to process improvements through weekly team feedback sessions
- Maintain 99.5% uptime for customer-facing support tools and systems
- Mentor new hires on best practices and company protocols
Qualifications
- 2+ years of customer support experience in high-volume environments
- Proficiency with CRM tools (Salesforce preferred) and helpdesk systems
- Exceptional written and verbal communication skills with empathy-driven approach
- Ability to multitask across 3+ communication channels simultaneously
- Associate degree or equivalent technical certification required
- Strong problem-solving abilities with data-driven decision-making
- Experience with ticketing systems like Zendesk or Freshdesk
- Must pass background check and pre-employment skills assessment