Job Description
Join our award-winning customer experience team in the heart of Washington DC! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our global clientele. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment. If you thrive in fast-paced settings and love solving problems, we want you on our team!
Responsibilities
- Provide timely, empathetic support via phone, email, and chat channels
- Resolve technical issues and product inquiries with precision
- Document interactions in CRM systems to ensure seamless handoffs
- Collaborate with engineering teams to escalate critical bugs
- Analyze customer feedback to identify service improvement opportunities
- Maintain expert knowledge of product updates and policies
- Mentor new team members on best practices
Qualifications
- 3+ years of technical customer support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex technical issues remotely
- Strong problem-solving abilities with a customer-first mindset
- Experience working in SaaS or tech environments preferred
- Ability to work flexible hours including weekends as needed
- College degree or equivalent professional certification