Job Description
Join our award-winning team in Detroit as a Customer Support Specialist and become the hero of our clients' experience! At Apex Solutions, we're revolutionizing the tech industry with innovative products, and we need passionate problem-solvers to represent our brand. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career growth in a collaborative environment. If you thrive in fast-paced settings and love turning customer challenges into triumphs, this is your calling.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot product inquiries
- Document cases meticulously in Salesforce CRM
- Collaborate with engineering teams to escalate complex problems
- Maintain 95% customer satisfaction score metrics
- Contribute to knowledge base articles and process improvements
- Train new team members on support protocols
Qualifications
- 2+ years in customer support or tech support role
- Proficiency with CRM systems (Salesforce preferred)
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Associate degree in relevant field or equivalent experience
- Experience with ticketing systems (Zendesk/Jira)
- Strong problem-solving abilities under pressure
- Basic technical knowledge of software/hardware troubleshooting