Job Description
Join our award-winning customer support team at InnovateTech Solutions in Portland! We're seeking a passionate Customer Support Specialist to deliver exceptional experiences for our tech-savvy clients. You'll be the voice of our brand, resolving complex issues while building lasting relationships. Enjoy competitive benefits, professional growth opportunities, and a vibrant downtown Portland work environment. Ready to make an impact? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document support cases in CRM systems with detailed precision
- Collaborate with engineering teams to escalate technical product issues
- Develop and maintain comprehensive knowledge base articles
- Analyze support metrics to identify improvement opportunities
- Mentor new support associates on best practices
- Contribute to product feedback sessions with product managers
Qualifications
- 2+ years customer support experience in SaaS/tech industry
- Expertise in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Experience with remote collaboration tools (Slack, Zoom)
- Strong problem-solving and conflict resolution abilities
- Associate degree or equivalent certification preferred