Job Description
Join our award-winning customer experience team in Memphis! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our growing client base. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to make a real impact. If you thrive in fast-paced settings and love solving problems, this role is your perfect match.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM systems and maintain accurate client records
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities during customer interactions
- Contribute to process improvements for faster resolution times
- Maintain product knowledge through continuous training
Qualifications
- 2+ years in customer support or technical assistance role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-volume environments
- Experience with SaaS products preferred
- High school diploma; college degree a plus