Job Description
Join NOLA Tech Solutions, a leading innovator in customer experience technology, as we revolutionize support services across Louisiana. Our New Orleans headquarters thrives on vibrant culture and cutting-edge solutions. We're seeking passionate individuals to become the voice of our brand, delivering exceptional support while growing with a company that invests in your development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional speed and empathy
- Document interactions accurately in CRM systems while maintaining SLA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify trends in customer feedback to improve service quality
- Train new team members on support protocols and product knowledge
- Upsell products during high-touch interactions when appropriate
Qualifications
- Minimum 2 years in customer support or related field
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Experience with ticketing systems and multi-channel support
- Ability to remain calm under pressure in fast-paced environments
- High school diploma; associate's degree preferred