Job Description
Join our award-winning customer experience team in the heart of Manhattan! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our diverse client base. This is an immediate opportunity to grow your career in a fast-paced tech environment with competitive benefits and career advancement paths. Our state-of-the-art office offers hybrid flexibility and a collaborative culture focused on innovation and employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with technical teams to resolve complex product issues
- Identify process improvement opportunities and implement solutions
- Maintain high customer satisfaction scores above 95%
- Train new support staff on company protocols and best practices
Qualifications
- 2+ years of customer support experience in a high-volume environment
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Fluent in English with strong written communication abilities
- Ability to work flexible shifts including weekends
- Bachelor's degree in Business or related field preferred