Job Description
Join our award-winning customer experience team in the heart of Chicago! We're seeking passionate individuals to become the voice of our brand and deliver exceptional support to our diverse clientele. This is an immediate opportunity to grow your career in a dynamic environment with competitive benefits and ongoing professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems and follow escalation protocols
- Collaborate with technical teams to resolve complex product issues
- Identify process improvement opportunities to enhance customer satisfaction
- Train new hires on support methodologies and product knowledge
- Monitor support metrics to maintain quality standards
Qualifications
- 2+ years of customer support experience in a B2B or SaaS environment
- Exceptional written and verbal communication skills
- Proficiency with Zendesk and Salesforce CRM platforms
- Ability to multitask in fast-paced environments
- Associate degree or equivalent professional certification
- Experience with remote collaboration tools (Slack, Teams)