Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. in Louisville! We're seeking passionate Customer Support Specialists to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Immediate openings available for candidates ready to make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and empathy
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex product issues
- Identify process improvements to enhance customer satisfaction metrics
- Train new hires on support protocols and product knowledge
- Proactively upsell solutions based on customer needs
Qualifications
- 2+ years of customer support experience in SaaS or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Associate degree or equivalent technical certification
- Experience with remote collaboration tools