Job Description
Join our award-winning customer support team at TechSolve Inc. and become the voice of our brand! We're hiring passionate individuals in Fresno to deliver exceptional experiences to our rapidly growing client base. As a Customer Support Specialist, you'll be at the forefront of innovation, troubleshooting technical issues with empathy and precision. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and opportunities for career growth. Ready to make an immediate impact? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities to enhance customer value
- Contribute to knowledge base improvements and training materials
- Meet daily KPIs for response time and resolution efficiency
- Participate in weekly coaching sessions for skill development
Qualifications
- 1+ years in customer service or technical support role
- Proficient with CRM software (Salesforce experience preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong problem-solving abilities under pressure
- High school diploma or equivalent; college degree a plus
- Spanish bilingual certification highly desirable
- Availability to work flexible shifts including weekends