Job Description
Join our dynamic customer support team in Kansas City and become the voice of excellence! Innovate Solutions Group is seeking passionate individuals to deliver world-class support to our growing client base. Enjoy a collaborative environment with cutting-edge tools and career growth opportunities. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex escalations
- Identify process improvement opportunities to enhance customer experience
- Maintain deep product knowledge across service offerings
- Support cross-functional initiatives including training and QA
Qualifications
- 2+ years in customer service or technical support role
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to multitask in fast-paced environments
- High school diploma; associate degree preferred
- Experience with ticketing systems (Zendesk/Jira)