Job Description
Join Omaha Tech Solutions as a Customer Support Specialist and become the voice of innovation for our growing client base. We're seeking passionate individuals to deliver exceptional service experiences while resolving technical inquiries with precision. This is your chance to grow your career in a dynamic, award-winning environment where your problem-solving skills directly impact customer satisfaction and business success. Immediate opening with competitive benefits!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions in CRM systems while maintaining detailed case histories
- Collaborate with engineering teams to escalate complex technical issues
- Conduct product training sessions to enhance customer self-sufficiency
- Analyze support metrics to identify process improvement opportunities
- Develop troubleshooting guides and knowledge base articles
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- 1+ years of technical customer support experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Strong diagnostic abilities for SaaS applications and cloud services
- Exceptional written and verbal communication skills
- Ability to remain calm under pressure in fast-paced environments
- Associate degree in IT or related field preferred
- CompTIA A+ certification or equivalent technical knowledge