Job Description
Join our award-winning customer experience team at NexGen Solutions Inc. in vibrant Miami! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our global clientele. As a key player in our support ecosystem, you'll troubleshoot technical issues, resolve customer inquiries, and drive satisfaction through every interaction. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth in a collaborative, tech-forward environment. Immediate openings available!
Responsibilities
- Provide timely, empathetic support via phone, email, and chat channels
- Resolve technical issues and process customer orders efficiently
- Document interactions in CRM systems with detailed accuracy
- Collaborate with technical teams to escalate complex issues
- Monitor customer satisfaction metrics and identify improvement opportunities
- Train on new products/services to maintain knowledge expertise
- Contribute to knowledge base articles and support documentation
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Spanish fluency highly preferred
- Associate degree or equivalent experience required