Job Description
Join our award-winning support team at CustomerFirst Solutions and become the voice of our brand! We're seeking passionate Customer Support Specialists to deliver exceptional experiences for our growing client base in Wichita. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and clear growth pathways. No experience? No problem! We provide comprehensive training and mentorship to help you succeed. Apply today and start making a difference tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products and services
- Contribute to process improvements through feedback analysis
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including evenings/weekends
- Proficient in Microsoft Office Suite
- Valid driver's license (for occasional field visits)