Job Description
Join our award-winning support team as a Customer Support Specialist and kickstart your career in tech! We're seeking passionate individuals with no prior experience who thrive in helping others. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career growth. Our vibrant DC headquarters offers modern amenities, flexible schedules, and a culture that celebrates innovation and collaboration.
What We Offer:
- Full paid training program covering technical troubleshooting and soft skills
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement for professional development
- Hybrid work model (3 days in-office, 2 remote)
- Quarterly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Troubleshoot technical issues using internal knowledge base and ticketing systems
- Document all interactions and resolutions in CRM software
- Collaborate with engineering teams to escalate complex issues
- Identify trends in customer feedback to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to learn technical systems quickly with minimal guidance
- Customer-first mindset with problem-solving aptitude
- Must be authorized to work in the United States
- Basic typing speed (30+ WPM) preferred