Job Description
Join our dynamic team at TechSolutions Inc. as an entry-level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in Columbus. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your problem-solving skills shine. Help us maintain our reputation for excellence while building a rewarding career in tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve technical issues, troubleshoot software problems, and guide users through solutions
- Document interactions accurately in CRM systems and track case progress
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify trends in customer feedback to improve service quality and product offerings
- Maintain thorough knowledge of company products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Patience and problem-solving mindset
- Must be authorized to work in the United States