Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service to our expanding client base. This role offers comprehensive training, career advancement opportunities, and a collaborative team environment. Perfect for recent graduates or career changers with strong communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with engineering teams to escalate complex technical problems
- Contribute to knowledge base documentation and training materials
- Monitor support metrics and identify opportunities for service improvement
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to navigate technical documentation quickly
- Strong problem-solving and critical thinking abilities
- Customer-first mindset with patience and empathy