Job Description
Join our dynamic team at TechFlow Solutions as an entry-level Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in the tech industry. This role offers comprehensive training and clear pathways for career advancement within our Portland headquarters. If you thrive in fast-paced environments and love helping others, this is your launchpad into a rewarding career!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with empathy and accuracy
- Document interactions using our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities through proactive customer engagement
- Contribute to knowledge base articles and process improvements
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly team training sessions and feedback reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Proficiency with Microsoft Office and CRM software (training provided)
- Strong problem-solving and multitasking abilities
- Excellent written and verbal communication skills
- Ability to work rotating weekends/holidays based on business needs
- Basic familiarity with SaaS or tech products preferred
- Valid work authorization in the United States