Job Description
Join TeenConnect Solutions as a Customer Support Specialist and kickstart your career while still in school! We're seeking tech-savvy, empathetic teens to deliver exceptional support to our diverse client base. This flexible part-time role offers valuable real-world experience, competitive pay, and opportunities for growth. Work alongside industry professionals in a dynamic environment that values your unique perspective. Perfect for high school students and recent grads looking to build transferable skills in communication, problem-solving, and teamwork.
Responsibilities
- Respond promptly to customer inquiries via chat, email, and social media
- Troubleshoot technical issues with patience and clarity
- Document interactions in our CRM system with precision
- Collaborate with senior team members to resolve complex cases
- Identify trends in customer feedback for service improvements
- Assist in creating youth-oriented support documentation
- Maintain a positive brand voice in all communications
Qualifications
- Must be 16-19 years old and enrolled in high school or recent graduate
- Excellent written and verbal communication skills
- Proficiency with digital tools (Slack, Google Workspace, Zendesk)
- Ability to work 15-25 hours weekly with flexible scheduling
- Strong problem-solving and conflict resolution abilities
- Passion for helping others and learning new technologies
- Must have reliable internet access for remote work
- Experience with social media platforms preferred