Job Description
Join our dynamic team at Indianapolis Youth Support Inc. and kickstart your career in customer service! We're seeking enthusiastic teens passionate about helping others and building professional skills. Enjoy flexible hours, mentorship opportunities, and a fun, inclusive environment where your voice matters. Perfect for students seeking real-world experience while making a difference in our community.
Responsibilities
- Deliver exceptional support via phone, email, and chat for local teen clients
- Resolve inquiries efficiently while maintaining positive brand image
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance technical knowledge
- Contribute ideas to enhance youth-focused support processes
Qualifications
- Must be 16-19 years old and enrolled in high school or GED program
- Strong communication skills with approachable demeanor
- Basic computer proficiency and willingness to learn new tools
- Reliable internet access for remote work components
- Ability to work 15-20 hours weekly during weekday afternoons/evenings
- Passion for helping peers and community engagement
- Previous customer service experience preferred but not required