Job Description
Are you a tech-savvy teen in Denver ready to launch your career? Join Denver Youth Tech Solutions as a Customer Support Specialist where your passion for helping others shines! We're seeking energetic high school students and recent graduates to deliver exceptional support to our diverse client base. Gain real-world experience in communication, problem-solving, and teamwork while earning competitive wages and flexible scheduling. Enjoy a fun, inclusive environment with mentorship opportunities and resume-building skills. Perfect for students seeking part-time work that values your unique perspective!
Responsibilities
- Resolve customer inquiries via chat, email, and phone with empathy and accuracy
- Troubleshoot technical issues for clients using our proprietary software platform
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with senior team members to escalate complex issues efficiently
- Contribute to improving support documentation and knowledge base resources
- Participate in weekly training sessions to enhance product knowledge
- Represent the brand with professionalism and enthusiasm in all customer touchpoints
Qualifications
- Must be 16-19 years old and currently enrolled in high school or recent graduate
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Basic proficiency in Microsoft Office and Google Workspace
- Ability to work evenings and weekends (15-20 hours/week)
- Positive attitude and willingness to learn new technologies
- Must have reliable transportation to our Denver office
- Previous customer service experience preferred but not required