Job Description
Are you a people person looking to kickstart your career in a dynamic, fast-paced environment? Sunrise Digital Solutions is seeking a passionate Customer Support Specialist (Entry Level) to join our growing team in Phoenix, AZ.
We believe in empowering our team members with the tools and training they need to excel. In this role, you will serve as the face of our brand, helping clients navigate our services with ease and ensuring their satisfaction is our top priority.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive training programs
- Career growth opportunities in a supportive culture
Don't just take our word for it—apply today and become part of the Sunrise family!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Accurately document customer interactions and account details in our CRM system.
- Collaborate with the technical team to troubleshoot complex product issues.
- Identify opportunities to upsell products or services based on customer needs.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with computers and MS Office Suite.
- Ability to work flexible hours, including evenings and weekends.
- Previous customer service experience is a plus but not mandatory.