Job Description
Welcome to Piedmont Connect, where we believe in building meaningful connections through exceptional service. We are currently seeking a motivated Entry Level Customer Support Specialist to join our growing team in Oakland, CA.
In this pivotal role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed, empathy, and professionalism. We pride ourselves on a culture of continuous learning and clear pathways for career advancement.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone with a focus on first-call resolution.
- Troubleshoot technical issues and guide users through basic software solutions.
- Maintain accurate records of customer interactions in our CRM system.
- Identify and escalate complex issues to senior support staff.
- Collaborate with cross-functional teams to improve service processes.
- Contribute to a positive team culture by providing feedback and peer training.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Excellent verbal and written communication skills.
- A positive attitude and a genuine desire to help others.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Ability to multitask in a fast-paced environment.
- Reliable internet connection and quiet workspace (Hybrid/Remote option).