Job Description
We are a fast-growing customer service organization based in the heart of Detroit, seeking driven individuals to join our team as Customer Support Specialists. We believe in promoting from within and do not require prior experience for this role. We provide comprehensive training and a supportive environment to help you launch a successful career in customer service.
If you have a passion for problem-solving, excellent communication skills, and a desire to help others, we want to hear from you. Join us and become part of a team that values dedication and growth.
Why Join Us?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Starting at $16.00/hour with performance bonuses.
- Career Growth: Clear pathways to Team Lead and Management roles.
- Modern Environment: Work in a state-of-the-art facility in downtown Detroit.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Assist customers in resolving product or service issues and answering questions accurately.
- Document all customer interactions and resolutions in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Collaborate with the sales and technical teams to improve the customer experience.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- No prior customer service experience required; we value attitude over experience.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Reliable internet connection (if applicable to hybrid/remote work).