Job Description
We are seeking a motivated and empathetic Customer Support Specialist to join our team in Long Beach, CA. If you are looking to kickstart your career in the tech industry and thrive in a fast-paced environment, we want to hear from you.
At Pacific Coast Support Solutions, we believe that great support starts with great people. We provide comprehensive training and a collaborative culture where your voice matters. As an entry-level specialist, you will be the primary point of contact for our clients, ensuring they receive top-tier service and support.
Why Apply?
- Competitive Compensation: Earn $18.00 - $22.00 per hour.
- No Experience Required: We provide full training to set you up for success.
- Growth Potential: Clear pathways to Senior Support and Team Lead roles.
Responsibilities
- Resolve Inquiries: Handle high-volume customer calls, emails, and live chats with patience and professionalism.
- Problem Solving: Diagnose technical issues and provide step-by-step solutions to end-users.
- CRM Entry: Log interactions accurately in our customer management systems (Salesforce/Zendesk).
- Feedback Loop: Gather customer feedback and relay it to the product and engineering teams.
- Team Collaboration: Work closely with other departments to resolve complex account issues.
- Knowledge Base: Assist in maintaining and updating our online help center.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written English skills; strong interpersonal abilities.
- Computer Literacy: Proficiency with Microsoft Office and basic computer troubleshooting.
- Attitude: A friendly, patient, and solution-oriented mindset is essential.
- Time Management: Ability to multitask and manage a high volume of tickets.
- Availability: Must be available to work flexible shifts, including weekends and evenings.