Job Description
Are you a people person looking to kickstart your career in customer service? Sunshine Support Hub is expanding our Miami team and is looking for dedicated Customer Support Specialists with no prior experience required.
We believe that passion and attitude are just as important as experience. That’s why we provide comprehensive paid training to ensure every team member feels confident before they take their first call. Join a dynamic environment where your voice matters and you can grow your career in the heart of South Florida.
Why Join Us?
- Comprehensive paid training program.
- Competitive hourly wage with performance bonuses.
- Opportunity for rapid career advancement.
- Modern office environment with a collaborative team culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues and questions efficiently while maintaining high satisfaction scores.
- Assist customers with basic account setup, troubleshooting, and product information.
- Document customer interactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues.
Qualifications
- No prior experience required: We are looking for eager learners with a positive attitude.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills (40+ wpm).
- Ability to work flexible hours, including evenings and weekends.
- High school diploma or GED.