Job Description
Are you a great communicator with a passion for technology? TechWave Support is looking for energetic, reliable teenagers to join our dynamic Customer Support team in Houston, TX. If you love helping people solve problems and have a knack for troubleshooting, we want to hear from you!
As a Customer Support Specialist, you will be the friendly voice our customers hear when they need assistance. You will work in a fast-paced environment that values patience, empathy, and clear communication. Whether you are guiding a customer through a software update or resolving a billing question, you will play a vital role in keeping our clients happy and our company running smoothly.
Why You'll Love This Job:
- Flexible Scheduling: Perfect for students balancing school and work.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Professional Growth: Build a resume with real-world customer service experience.
- Modern Environment: Work with a team that values creativity and feedback.
Responsibilities
- Answer customer inquiries via phone, email, and live chat in a professional and friendly manner.
- Troubleshoot basic technical issues and guide customers step-by-step to resolution.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Maintain a positive attitude and de-escalate tense situations with patience and empathy.
- Stay updated on product knowledge and assist in creating support documentation.
- Collaborate with the team to identify common customer pain points and improve processes.
Qualifications
- Must be at least 16 years old.
- Reliable internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed (35+ WPM).
- Ability to work independently and manage time effectively.
- Willingness to learn new software and technologies quickly.