Job Description
Join our award-winning customer support team in Jacksonville! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our growing client base. At NexusTech Solutions, we value empathy, problem-solving, and innovation. You'll be the voice of our company, ensuring every interaction leaves a positive impression while driving customer loyalty and retention.
What We Offer:
- Comprehensive benefits package including health insurance and 401(k)
- Professional development opportunities and career growth
- Modern, collaborative work environment in downtown Jacksonville
- Competitive salary and performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document all interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Maintain deep product knowledge across our service offerings
- Contribute to knowledge base creation and process documentation
- Support quality assurance initiatives and feedback implementation
Qualifications
- 2+ years of customer support experience in a B2B environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, metrics-driven settings
- Associate degree or equivalent technical certification preferred
- Strong typing skills (60+ WPM) with attention to detail
- Experience working with SaaS or technology products