Job Description
Are you a people person looking to launch a rewarding career in customer service? Apex Tech Solutions is looking for a dedicated Customer Support Specialist to join our growing team in Raleigh, NC.
We understand that starting a new career takes courage, which is why we do not require prior experience. We provide comprehensive on-the-job training to ensure you have the tools you need to succeed. If you possess strong communication skills and a genuine desire to help others, we want to meet you.
Why Join Us?
- Zero Experience Needed: We train you from the ground up.
- Growth Opportunities: Clear paths to advancement within the company.
- Modern Environment: Work in a collaborative and tech-forward office.
Apply today to start your journey in customer support!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a positive and professional tone.
- Assist customers in resolving technical issues and navigating our products/services.
- Document customer interactions and feedback accurately in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Collaborate with the team to improve overall customer satisfaction scores.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong written and verbal communication skills.
- Ability to remain patient and empathetic in high-pressure situations.
- Basic computer literacy and typing skills.
- Willingness to learn new software and processes quickly.