Job Description
Join our dynamic team at TeenTech Solutions and kickstart your career in customer support! We're seeking passionate teens in Dallas to deliver exceptional service while gaining real-world experience. This flexible part-time role offers mentorship, skill-building opportunities, and a fun, collaborative environment perfect for students. Enjoy competitive pay, free tech workshops, and the chance to make a difference in our community.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with professionalism and empathy
- Resolve technical issues using our knowledge base and troubleshooting tools
- Document interactions and track cases in CRM systems
- Collaborate with senior team members to escalate complex issues
- Participate in weekly training sessions to enhance product knowledge
- Assist with quality assurance by providing feedback on support processes
- Maintain positive customer satisfaction scores through consistent follow-up
Qualifications
- Must be a teen (ages 14-17) with valid work authorization
- Excellent written and verbal communication skills
- Basic computer proficiency and comfort with digital tools
- Strong problem-solving abilities and attention to detail
- Ability to work independently and in team settings
- Availability for weekend shifts (Saturdays/Sundays)
- High school student or recent graduate preferred
- Interest in technology or customer service careers