Job Description
Join Fort Worth's most teen-friendly team at YouthConnect Solutions! We're seeking passionate young talent (16-18 years old) to deliver exceptional customer experiences while building real-world skills. This flexible part-time role offers paid training, mentorship, and a fun, collaborative environment perfect for students. Gain hands-on experience in communication, problem-solving, and digital tools that'll boost your resume for future opportunities.
Responsibilities
- Resolve customer inquiries via chat, email, and phone with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Identify trends in customer feedback to improve service quality
- Master our product knowledge through ongoing training modules
- Support social media engagement and community management tasks
- Uphold company values while maintaining a positive brand voice
Qualifications
- Must be 16-18 years old and enrolled in high school or equivalent
- Strong written and verbal communication skills
- Basic proficiency with smartphones, computers, and common apps
- Ability to work evenings/weekends (10-20 hrs/week)
- Positive attitude and willingness to learn new technologies
- Reliable internet access for remote work components
- Valid work permit if under 18
- Interest in customer service or tech fields preferred